Health Care Technology | Oui Blog

bpm'online pharma

BPM Pharmacy Software As A Way To Address All Industry Challenges

| Food, Health News | No Comments

The Life Science industry today has been pulled in an enormous financial risk owing to the fact that the local, Federal, and International regulatory authorities like HIPAA or FCPA are always increasing the compliance pressure on the pharmaceutical sector leaving retail pharmacies nearly bankrupt or behind the competition. From the other hand, non-compliance with the legacy mandates is fraught with severe penalties up to criminal sanctions. Apart from this complex challenge, modern healthcare sector faces many other problems that can badly affect the bottom line of a business:

  • Lack of visibility and standardization of the key business operations;
  • Absence of flexibility in business processes;
  • Extremely competitive market landscape along with a difficulty in differentiation from the competitors;
  • Tech-savvy customers expecting excellent service across all communication channels;
  • Poor document and contract arrangement.

To address these issues and earn customers’ trust and loyalty, drug manufacturers and providers apply to intelligent BPM pharmacy software, a subscription or on-premise program that can promote business agility, thus, enabling for a company’s prosperity.

BPM Pharmacy Software As A Way To Address All Industry Challenges

Key benefits of a good BPM pharmacy software

Designed specifically for the needs of a pharmaceutical sector, modern pharmaceutical BPM solutions like bpm’online ( help hospitals, medical centers, and independent pharmacies manage critical business processes, orchestrate marketing campaigns, and improve customer service. Actually, when chosen properly, pharmacy BPM software backed by a set of powerful tools can drive a plethora of other benefits, the main of which are:

  • Optimization of routine business procedures
  • Automation of document approvals
  • Standardization of transactions
  • Elimination of manual efforts and paperwork
  • The reduction of cost associated with compliance adherence
  • Quicker response to changes in the market
  • Consistent participant collaboration
  • A holistic view of customers, data, tasks, and processes across an enterprise, divisions, and affiliates
  • Enhanced Research and Development projects management
  • Increased staff productivity
  • Improved availability of information and smart role-based access permissions
  • Comprehensive document flow management with an audit trail and compliance log
  • Operational costs reduction through the workflow automation and better process visualization
  • Shorter time to the market and minimization of risks and errors
  • Better clinical trials tracking owing to powerful BAM capabilities of BPM pharmacy platforms

BPM Pharmacy Software As A Way To Address All Industry Challenges

Highlights of the best BPM pharmacy software

Business process management for pharmacy helps healthcare providers improve the efficiency and accountability of critical business processes and reduce the racking costs of research & development, sales, marketing, and service. Such as the process-driven CRM bpm’online helps create, implement, and monitor efficient processes across customers, employees, and supply chain while delivering metrics to evaluate individual and overall performance and identify process inefficiencies and lapses.  For this, pharmaceutical BPM software incorporates the following features:

Process engine

A web-based process engine with a drag-n-drop interface allows for designing graphical charts of the to-be processes. Advanced BPM pharmacy products feature a user wizard for effortless process modeling and quick running. Preconfigured elements help determine and edit the sequence of tasks (activities) that must be accomplished to produce a specific product/service.

By utilizing this engine, participants can link documents and other files for each process stage for auto-generation and approval. Also, it is possible to define compliance rules, business logic, and key performance metrics for every process instance that will be tracked in the real-time enabling for proactive management decisions.

Business activity monitoring

The BAM capabilities of pharmaceutical BPM software allow users generate custom reports and dashboards on the performance of processes and their owners. The solution provides an ability to track the progress of ongoing activities and events and report on KPIs determined for every process in a form of easy-to-read custom dashboards and stats what contributes to accurate data-driven decisions.

Customer relationship management

BPM for pharmaceutical companies provides solid CRM functionality to keep an eye on customers’ buying behavior and act upon their interests and demands. The CRM module allows for creating detailed customer profiles with a complete history of interactions, transactions, and cases. Modern BPM pharmacy solutions can easily integrate with a website and popular social media to ensure automatic enrichment of customer information. A CRM database enables for intelligent contact search and segmentation according to multiple attributes like profitability, location, gender, etc. promoting the development of target marketing campaigns.

Project management

Project management tools inbuilt into pharma BPM systems help design and manage various projects and campaigns, set project deadlines and budget, delegate tasks to their owners, determine the workload for every individual, schedule events and to-do lists. Reminders and notifications ensure a project does not overrun its designed parameters. Dashboards and reports will assess the project performance against the established plan.

Sales management

BPM pharmacy solutions can significantly help in managing sales by providing tools to:

  • Unify, maintain, and track the product catalog with a detailed description, expiry dates, and prices,
  • plan, coordinate and control advertising and drug promotion activities,
  • organize marketing research and distribution channels.

Actually, features and capabilities of a good BPM platform for the pharmaceutical sector do not stop at this point. Learn more about business process management and its functionality at’online_CRM.

BPM Pharmacy Software As A Way To Address All Industry Challenges

See also:

BPM in Pharmacy: Take Advantage of Integrated Industry Specific Processes
BPM software for successful business
What Does BPM Stand for And How to Make the Most Out of the Chosen Solution?
BPM for great success of a financial services company
BPM prices

How To Ensure Technology Helps You To Offer The Best Healthcare Service

| Health News | No Comments

The medical profession encompasses a wide range or roles and responsibilities, your average doctor will have studied at university for seven years. This time period will become longer if they become a specialist, a consultant or even a surgeon; it is an essential training process as they handle the lives of others on a daily basis. However, even the best doctor would struggle to provide adequate healthcare everyday unless backed up by the appropriate people and systems; the industry encompasses a large number of people and a wide variety of jobs.

How To Ensure Technology Helps You To Offer The Best Healthcare Service

The Staff: Nurses support the doctors and have a good medical knowledge themselves; they are often called upon to handle the smaller procedures. This ensures the doctors have enough time to properly care for and diagnose the more complex patients. Alongside these professionals are a whole host of administrative staff, customer service representatives and medical assistants who take care of the day to day running of a surgery or hospital. There are also the cleaners who are often overlooked but are essential to ensuring a healthy environment for patients to make a full recovery. Running a surgery or a hospital also requires business managers who are able to direct the relevant resources into the right places to ensure the long term survival and prosperity of the practice. The managers will work closely with financial professionals to ensure everything runs smoothly. Finally it is very important to have a good technological team which can maintain and build upon your computer systems to ensure the easiest and fastest possible access to any information required.

The Systems: These are rapidly becoming the most important part of any business and healthcare is no different. The right system will allow all of your staff to connect to each other and quickly access any information they require. There are many different systems available on the market and it is important to choose the right one as early as possible; changing systems whilst offering healthcare is an incredibly complicated and stressful challenge!

Which Product? The best products on the market will be adaptable to your needs and should allow you to build your software to fit your own needs. Companies like Henry Elliot & Company specialize in offering a wide range of products as basic platforms; these can be developed and built upon to make the perfect solution for you. They have developed a system known as Healthshare which is a service orientated solution and has been created specifically to operate in a variety of different scenarios. It is possible to purchase this product and use it as a base for building your own systems, or it can be simply added to your current system to improve your capabilities.

The system you choose should help address the following common challenges:

  • Connecting between different systems, such as financial, clinical and administrative programs; these can be complicated and even impossible to integrate with each other. A good package will provide the solution to this and link with all the different departments.

  • Standards of healthcare are extremely important and your chosen software should be able to provide up to date and accurate advice on current national and international standards, it should also provide a link to the current healthshare jobs available and allow you to keep track of who might be available when you need them. There are many people who work on temporary basis, effectively offering their services on a healthshare basis to those who need it the most. This provides variety and flexibility to the employee and the healthcare practice, enabling them both to make the most of their time and skills.

  • Real time updating is an essential part of any software system, in an environment where patients needs and situations can quickly change it is essential to be able to access the relevant and up to date information immediately. A good software package will enable you to do this.

  • Healthcare systems may also need to link with systems being used by other healthcare providers; this will ensure a patient can receive the best treatment possible, no matter what location they find themselves in.

  • Any system must be easy for the end user to access and to find the information they require, it should be designed to be accessed by multiple people simultaneously whilst allowing designers and developers to adapt and improve it.

  • Systems such as healthshare actually create jobs; the product can be used by itself or as part of the existing systems. Whichever approach you take you will find it beneficial to employ a developer who should be able to assist with the following details:

    • Streamlining the existing procedures and bundling as much information as possible to minimize the time spent accessing necessary information.

    • Managing and maintaining the systems and data to ensure that it can be easily analyzed and updated in real time with practice management software; this is essential in the medical profession

    • Connecting with the other systems you are currently running and ensuring it continues to do so as the systems and software evolve.

    In short, a good technological package, supported by a knowledgeable technician should enable you to focus on the development of the business as a whole and not waste time worrying about how the systems work or why they are not working.

Technological Roles: Perhaps the most important part of any modern medical service is actually the technology department, their job is to ensure the systems run smoothly and do the best job possible even when operating under difficult circumstances. Perhaps the best way to evaluate the worth of a particular software product is to see how many other healthcare providers are using the same system and how often product providers need to advertise for Healthshare jobs – occasionally is likely to mean a product which is slowly developing, evolving and may be the right solution for you. If they are constantly looking for new employees you may need to question how well designed the product is as every different program designer will tackle the project from a different aspect.

Having a good technological team within your own organization will assist you to provide the best possible solution to all your staff and this will allow them to concentrate on the jobs they should be doing; looking after the patients and building a reputation for excellent healthcare.